Shipping & Returns
Bosca strives to ship your order as quickly as possible.
MONDAY - FRIDAY ONLY
- Orders are delivered Monday-Friday, excluding holidays, as determined by the carrier and service chosen.
- Phone requests and online orders are processed Monday-Friday 8:00am - 5:00pm EST.
Turnaround Time for Orders
- Orders placed by 12pm EST generally will ship that same business day but will, in any case, ship within 2 business days. Please account for weekends and holidays.
- Please allow an additional 5-7 business days for personalized / monogrammed orders.
- Responsibility: We will ship your order as described below. The carrier (Fed Ex, UPS, etc) is responsible for delivery.
- When your purchase is shipped, we email you confirmation that includes a tracking number. You can track your shipment directly with the carrier.
- The carrier will confirm delivery. Once the product is shipped, we have no control over delivery, but we will help you with questions. We do not offer replacement or refund for lost shipment.
- We do offer a shipping insurance product called Route. Route is a third-party insurance product. Bosca is not affiliated with Route in any way other than that we offer this insurance product as a service to our shoppers.
- Route is insurance, and there is a charge for this. This is an option that we offer. We recommend that you select this insurance, but it is your choice to accept or decline the offer.
- Please be aware that if the carrier confirms delivery but the package subsequently disappears Route requires that you file a police report of the theft. This can normally be done online with your local police department with a minimal amount of time or effort.
- More information about Route is available at Route.com
- Most carriers normally delivery only on weekdays and non-holidays.
- Bosca does not take responsibility for delivery and we do not offer replacement or refund in the case of a lost or stolen shipment.
- We DO accept responsibility for a product that shows signs of manufacturing defect. Please contact our Customer Service team directly at 1-866-890-5696, or email@example.com.
- Delivery will not require a signature unless you make special arrangements. If you wish to require a signature for delivery, please make this request by speaking with Customer Service at 1-866-890-5696
HOLIDAY SHIPPING SCHEDULE
- We are a small company, and we do all of the shipping ourselves- no outsourcing to a giant warehouse operation. Our customer service department and warehouse operate during normal business hours on business days.
- During the 2021 holiday season we will be working long hours shipping during business days. The warehouse will be closed weekends as well as December 24, 25, 31, and January 1.
- This year, as always, we offer a free ground shipping service. After December 15, 2021 our carrier does not guarantee delivery by December 24. We offer the following HOLIDAY SHIPPING to get your package to you within your requirements:
- Ground shipping is free as always, but after December 15, 2021 this DOES NOT guarantee delivery by December 24, 2021.
- From December 14, 2021 through December 18, 2021 (12:00pm EST cut-off) we offer a flat rate of $10.00 for which the carrier DOES guarantee delivery by December 24.
- Other faster service levels by UPS are always available. The price that we charge for these services are set by the carriers. These are the published Fed Ex and/or UPS rates.
- From December 21, 2021 at 12:00pm EST to December 23, 2021 at 2:00PM EST only UPS next day service guarantees a delivery by December 24. This service is provided at the published UPS rates.
SHIPMENT TO THE CONTINENTAL USA AND FREE SHIPPING
For our FREE SHIPPING we use primarily US Postal Service. Delivery is normally within 2-4 days in the continental US, but USPS does not guarantee this. We offer free shipment by USPS for all 50 of the United States.
We also offer FedEx/UPS ground service at subsidized flat-rate of $10.00. Delivery for FedEx/UPS ground is also normally 2-4 days, but FedEx/UPS also does not guarantee this.
For Upgraded FedEx/UPS services (IE 2-Day, Next Day, etc) we pass along the published UPS rates. This is not a profit center for us. If you have a firm date by which you need your shipment please select an upgraded service.
For all shipments you will receive an email confirming the shipment of your purchase and providing you with a tracking number and instruction for using this to learn the status of your shipment.
US Postal Service may leave your package in your mailbox or they may leave the package on a doorstep. We cannot control this. UPS does not ship to a post office box. A physical address is required. UPS will leave your package outside of the physical address.
FREE SHIPPING OFFER
We are currently offering FREE GROUND SHIPPING on our leather products.
- Our primary outgoing carrier for our free shipping offer is US Postal Service. Delivery is normally (but not guaranteed) within 2-4 days in the continental US
- Orders are delivered Monday-Friday, excluding holidays.
- Paper refills and other non-leather product orders will be charged a flat $5 rate.
SHIPMENT TO CANADA
We ship to Canada by Federal Express or UPS with all duty and VAT pre-paid.
SHIPMENT TO COUNTRIES OUTSIDE OF THE US AND CANADA
We love to ship our product to new friends in new and far-away places. There can be complications with shipping, and fees can be high. Please call our customer service team. They will help to ensure that your package arrives safely, and at the lowest possible cost.
SPECIAL SHIPPING REQUIREMENTS
Please call Customer Service at 1-866-890-5696 or email us at firstname.lastname@example.org.
Packages cannot be rerouted once shipped for customer security and logistical reasons. This is a requirement of our shippers and credit card processors. We apologize for any inconvenience. We are available by chat, email, and phone to help you make the right product choice and avoid any mistake in order entry. Our Customer Service department is right here in Ohio - call us any time!
If you find your Bosca product is not what you expected, then within 30 days you may return the piece, unused and in the condition in which you received the piece You may request an exchange or refund.
The 30-day grace period only applies to items purchased directly from bosca.com. Our products are also sold through select retail partners. If you have purchased your Bosca item through one of our retailers, please consult their return policies and contact them directly.
Returns on U.S. shipments are free and easy. Simply follow the instructions below to generate a free return shipping label (for US customers only).
Log into your Bosca account and select the order you wish to return. You will need to print a return label from the order details. Access your order history here.
Or, if you don’t have an account, click here and enter your contact and order information.
Then, simply print the label, tape it on the outside of the package, and drop in a Federal Express dropbox. To find the location closest to you: Federal Express Drop Off Locations. Please contact our Customer Service Specialists between 8:00am and 5:00pm EST Monday - Friday at 1-866-890-5696, or email us at email@example.com if you have any questions.
We strive to credit returns in 10 - 14 days upon receipt of the product. In our busiest season, from November 15 to January 15, credits may take longer to be applied.
If you have an International order, please contact customer service.
PERSONALIZED AND MONOGRAMMED PRODUCTS MAY NOT BE RETURNED.
Any original shipping costs are not refundable. Exchanges will be shipped free of charge.
Leather is a natural material; you can expect some natural and unique characteristics such as creases, variation in color, and small scars. We view these as characteristic of “real leather.” These are not considered manufacturing defects. If you decide that you do not like this you may return your unused product within 30 days under the Grace Period, but please consider that our natural finishes feature these natural characteristics by design. Read more in our About Our Leathers section at Bosca.com.