Shipping & Returns

Bosca strives to ship your order as quickly as possible.


  • Orders are delivered Monday-Friday, excluding holidays.
  • Phone requests and online orders are processed Monday-Friday 8am-5pm EST.

Placed Orders

  • Orders placed by 3pm EST will ship in 2 business days.***
  • ***Please add 3-5 business days for personalized / monogrammed orders.

United Parcel Service

  • Our primary carrier is United Parcel Service.
  • UPS does not ship to a post office box, a physical address is required.

Free Shipping Offer

We are currently offering FREE GROUND SHIPPING (Contiguous US Only) on our leather products.

  • Orders are delivered Monday-Friday, excluding holidays.
  • Paper refills and other non-leather product orders will be charged a flat $5 rate.

Special Shipping Requirements

Please call Customer Service at 1-866-890-5696 or email us at


Packages cannot be rerouted once shipped for customer security and logistical reasons.

Return Policy

If you find your Bosca product is not what you expected, then within 30 days you may return the piece, unused and in the condition in which you received the piece You may request an exchange or refund.

The 30 day grace period only applies to items purchased directly from Our products are also sold through select retail partners. If you have purchased your Bosca item through one of our retailers, please consult their return policies and contact them directly.

Returns on U.S. shipments are free and easy. Simply follow the instructions below to generate a free return shipping label (for US customers only).

Log into your Bosca account and select the order you wish to return. You will need to print a return label from the order details. Access your order history here.

Or, if you don’t have an account, click here and enter your contact and order information.

Then, simply print the label, tape it on the outside of the package, and drop in a UPS dropbox. To find the location closest to you: UPS Drop Off Locations. Please contact our Customer Service Specialists between 8am and 5pm EST Monday - Friday at 1-866-890-5696, or email us at if you have any questions.

We strive to credit returns in 7-10 days. In our busiest season, from November 15 to January 15, credits may take slightly longer to be applied.

If you have an International order, please contact customer service.


Any original shipping costs are not refundable. Exchanges will be shipped free of charge.

Leather is a natural material; you can expect some natural and unique characteristics such as creases, variation in color, and small scars. We view these as characteristic of “real leather.” These are not considered manufacturing defects. If you decide that you do not like this you may return your unused product within 30 days under the Grace Period, but please consider that our natural finishes feature these natural characteristics by design. Read more in our About Our Leathers section at