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Shipping & Returns

Bosca strives to ship your order as quickly as possible.

MONDAY - FRIDAY ONLY

  • Orders are delivered Monday-Friday, excluding holidays, as determined by the carrier and service chosen.
  • Phone requests and online orders are processed Monday-Thursday 8:00am - 5:00pm EST and Friday 8:00am - 1:00pm EST, excluding holidays. Bosca recognizes the following holidays:.
    • New Years Day
    • Martin Luther King Jr Day
    • Good Friday
    • Memorial Day
    • Independence Day Week (July 1st-July 5th)
    • Labor Day
    • Thanksgiving Day
    • Christmas Eve
    • Christmas Day
    • New Years Eve

Turnaround Time for Orders 

  • Orders placed by 12pm EST generally will ship that same business day but will, in any case, ship within 2 business days. Please account for weekends and holidays.
  • Please allow an additional 5-7 business days for personalized / monogrammed orders.

Holiday Shipping Cut-Off Dates 2024 (Continental United States)

Mother's Day - May 12, 2024

  • Orders placed by May 6 12:00pm EST should arrive by May 10
  • Orders placed after May 6 12:00pm EST require expedited shipping

Father's Day - June 16, 2024

  • Orders placed by June 10 12:00pm EST should arrive by June 14
  • Orders placed after June 10 12:00pm EST require expedited shipping

Fourth of July Week - July 1 - 5, 2024

  • Orders placed by June 27 7:00am EST should ship prior to shut-down, excluding monogram orders
  • Orders placed after June 27 7:00am EST should ship by July 9, 2024, excluding monogram orders

Christmas Day - December 25, 2024

  • December 25 - Our carriers DO NOT deliver on December 25.
  • December 13 - Free shipping is always available, but after December 13, 12:00 pm EST it is not likely that your order will arrive by December 24. An expedited service is needed.
  • December 18 - Flat rate ($10.00/$15.00) service is always available. Orders placed by December 18, 12:00 pm EST with Flat Rate service should arrive by December 24.
  • December 23 - Next Day service can be selected for orders placed by December 23 7:00am EST for delivery by December 24.
  • During the holiday period we extend our return policy to allow returns on products purchased on bosca.com until January 31, 2025.
  • Monogram Orders - Monogram orders received by December 9 12:00 pm EST should arrive by December 24.

DELIVERY

  • Responsibility:  We will ship your order as described below.  The carrier (Fed Ex, UPS, etc) is responsible for delivery. 
    1. When your purchase is shipped, we email you confirmation that includes a tracking number.  You can track your shipment directly with the carrier.  
    2. The carrier will confirm delivery.  Once the product is shipped, we have no control over delivery, but we will help you with questions.  We do not offer replacement or refund for lost shipment.  
    3. Most carriers normally delivery only on weekdays and non-holidays.
    4. Bosca does not take responsibility for delivery and we do not offer replacement or refund in the case of a lost or stolen shipment.  
    5. We DO accept responsibility for a product that shows signs of manufacturing defect.  Please contact our Customer Service team directly at 1-866-890-5696, or [email protected].
    6. Delivery will not require a signature unless you make special arrangements. If you wish to require a signature for delivery, please make this request by speaking with Customer Service at 1-866-890-5696

 

SHIPMENT TO THE CONTINENTAL USA AND FREE SHIPPING

  • For our FREE SHIPPING we use primarily US Postal Service. Delivery is normally within 7-14 business days in the continental US, but USPS does not guarantee this. We offer free shipment by USPS for all 50 of the United States.
  • We also offer FedEx ground service at subsidized flat-rate of $10.00 for "small items" and $15.00 for "large items". Delivery for FedEx/UPS ground is also normally 4-5 days, but FedEx/UPS also does not guarantee this.
  • For Upgraded FedEx/UPS services (IE 2-Day, Next Day, etc) we pass along the published FedEx/UPS rates. This is not a profit center for us. If you have a firm date by which you need your shipment please select an upgraded service.
  • For all shipments you will receive an email confirming the shipment of your purchase and providing you with a tracking number and instruction for using this to learn the status of your shipment.
  • US Postal Service may leave your package in your mailbox or they may leave the package on a doorstep. We cannot control this. UPS/FedEx does not ship to a post office box. A physical address is required. UPS/FedEx will leave your package outside of the physical address.

SHIPMENT TO CANADA

  • We ship to Canada by Federal Express or UPS with all duty and VAT pre-paid.
  • SHIPMENT TO COUNTRIES OUTSIDE OF THE US AND CANADA

    We love to ship our product to new friends in new and far-away places. There can be complications with shipping, and fees can be high. Please call our customer service team. They will help to ensure that your package arrives safely, and at the lowest possible cost. NOTE: Additional taxes may apply that are not calculated on our website.

    SPECIAL SHIPPING REQUIREMENTS

    Please call Customer Service at 1-866-890-5696 or email us at [email protected].

    REROUTING

    Packages cannot be rerouted once shipped for customer security and logistical reasons. This is a requirement of our shippers and credit card processors. We apologize for any inconvenience. We are available by chat, email, and phone to help you make the right product choice and avoid any mistake in order entry. Our Customer Service department is right here in Ohio - call us any time!

    RETURN POLICY

    If you find your Bosca product is not what you expected, then within 30 days you may return the piece, unused and in the condition in which you received the piece You may request an exchange or refund.

    The 30-day grace period only applies to items purchased directly from bosca.com. Our products are also sold through select retail partners. If you have purchased your Bosca item through one of our retailers, please consult their return policies and contact them directly.

    Returns on Continental U.S. shipments are free and easy. Simply follow the instructions below (for Continental US customers only).

     Click here and enter your contact and order information.

    Customer service will email you a label within 2 business days. During our busiest season, from December 1 to January 30, it may take up to 5 business days to receive your label. Then, simply print the label, tape it on the outside of the package, and drop in a Federal Express dropbox. To find the location closest to you: Federal Express Drop Off Locations. Please contact our Customer Service Specialists between 8:00am and 5:00pm EST Monday - Friday at 1-866-890-5696, or email us at [email protected] if you have any questions. Please only submit a request once and allow two business days before contacting customer service about the status of your label.

    We strive to credit returns in 10 - 14 business days upon receipt of the product. In our busiest season, from November 15 to February 15, credits may take up to 30 days to be applied.

    If you have an International order, please contact customer service.

    PERSONALIZED AND MONOGRAMMED PRODUCTS MAY NOT BE RETURNED.

    Any original shipping costs are not refundable. Exchanges will be shipped free of charge.

    Leather is a natural material; you can expect some natural and unique characteristics such as creases, variation in color, and small scars. We view these as characteristic of “real leather.” These are not considered manufacturing defects. If you decide that you do not like this you may return your unused product within 30 days under the Grace Period, but please consider that our natural finishes feature these natural characteristics by design. Read more in our About Our Leathers section at Bosca.com.